Terms and Conditions for PLASA Training Enrolment and Training Fees

Last updated: 23 June 2026

These Terms and Conditions apply to all PLASA training courses. PLASA training courses are designed for knowledge development, Continuing Professional Development (CPD), and skills awareness. PLASA may at times use third-party providers or fully deliver the training itself. In both cases, the following terms apply.

Equality, Diversity and Inclusion

PLASA and any third-party provider delivering PLASA courses are committed to providing an inclusive, respectful and accessible learning environment for all delegates.

All delegates are expected to:

Treat others with dignity and respect.
Not engage in discrimination, harassment or bullying.
Support an inclusive environment regardless of age, disability, gender, race, religion, sexual orientation or background.

Any breach may result in removal from the course without refund.

Reasonable Adjustments

PLASA is committed to supporting delegates with additional needs.

Delegates are encouraged to inform PLASA at the time of booking of any reasonable adjustments required (e.g. accessibility, learning support or medical considerations).

PLASA will make reasonable efforts to accommodate such requests; however, this may be subject to course format, method of delivery, venue limitations and advance notice.

Delegate Behaviour

Delegates must behave in a professional, respectful and cooperative manner.

PLASA may remove any delegate without refund if they:

Are disruptive or disrespectful.
Fail to follow instructions.
Compromise safety.
Are under the influence of drugs or alcohol.

Data Protection

Delegate information will be handled in accordance with UK GDPR.

Sustainability

PLASA will encourage sustainable practices in the delivery of its training courses and those delivered by third-party providers.

Liability

PLASA’s liability is limited to the course fee paid.

Important: Any assessments included are for learning reinforcement only and are not PLASA competency-based certifications.

Attendance Fees, Cancellations and Refunds

Enrolment Fees (where payable to PLASA)

The enrolment fee is non-refundable.
The enrolment is non-transferable.
The enrolment fee covers one programme of training only.
All bookings must be made in advance. Full payment is required prior to course commencement unless otherwise agreed.
On payment of the enrolment fee, the trainee has a set time from the date of enrolment to book and complete the training as outlined in the course information.
An enrolment fee is payable for each future PLASA training applied for.
Payment must be made by credit card before PLASA issues any trainee pack or information.
A trainee must be enrolled with PLASA prior to attending training or, where applicable, before arrangements are made for training at a physical location or training centre.
PLASA reserves the right to charge an administration fee for reissuing duplicate documentation.
A full list of these fees is available on request from PLASA.
If the training has not been completed within the time specified between enrolment and expiry, PLASA will withdraw the trainee from the scheme.
It is the decision of PLASA, or the third-party training provider, as to whether the trainee will need to re-enrol and pay accordingly, depending on the circumstances.
Trainees must participate in all training activities to receive a Certificate of Successful Completion.
These Terms and Conditions are subject to change without notice.

Booking, Cancellation and Refunds for PLASA-Delivered Training

Trainees are responsible for ensuring that they have the appropriate experience for the training.
No bookings will be accepted without payment.
PLASA’s booking and cancellation policy is as follows:
- 21 days’ notice or more: Full refund of the training fee.
- 8–20 days’ notice: Cancellation charge of 50% of the training fee.
- 7 days’ notice or less: No refund.
A booking does not include accommodation, travel or any other associated costs.
If a trainee only partly attends the training, PLASA will decide whether the reason is appropriate and may apply an additional charge for rebooking.
If a trainee gives notice of cancellation and is eligible for a refund, PLASA will issue the refund within 10 working days.
PLASA reserves the right to cancel a training booking and will provide alternative dates where possible.
The trainer will provide the outcome of the training to the trainee by the end of the course session, based on the trainee’s full participation and, where applicable, successful completion of questions or other activities.

Booking, Cancellation and Refunds for PLASA Courses Delivered by Third-Party Training Providers

Trainees are responsible for ensuring that they have the appropriate experience for the training applied for.
No bookings will be accepted without payment.
Training centres operate the following booking and cancellation policy:
- 21 days’ notice or more: Full refund of the training fee.
- 8–20 days’ notice: Cancellation charge of 50% of the training fee.
- 7 days’ notice or less: No refund.
A booking does not include accommodation, travel or any other associated costs. If a trainee only partly attends the training, the training centre manager will decide whether the reason is appropriate and may apply an additional charge for rebooking.
If a trainee gives notice of cancellation and is eligible for a refund, the training centre will issue the refund within 10 working days.
Training centres reserve the right to cancel a training booking and will provide alternative dates where possible.
The trainer will provide the outcome of the training to the trainee by the end of the course session, where applicable, based on the trainee’s full participation and successful completion of questions or other activities expected within the training programme.